Shipping policy
Shipping & Handling Policy – SteamVana.com
Effective Date: 3/29/2026
At SteamVana, we’re committed to delivering your orders quickly, securely, and affordably. This Shipping & Handling Policy outlines our delivery options, timeframes, and costs so you know exactly what to expect when shopping with us.
1. Processing Time
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Rates & Delivery Times
- Free Standard Delivery: Orders over $20 qualify for free standard shipping within the United States.
- Standard Shipping: $4.99 flat rate for orders under $20 (3–7 business days).
- Expedited Shipping: $9.99 flat rate (2–3 business days).
- Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays).
3. Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
4. International Shipping
- Currently, we only ship within the United States.
- We are working on expanding our delivery options in the future.
5. Shipping Restrictions
- We cannot deliver to P.O. Boxes, APO/FPO addresses, or certain remote locations.
- If your address is ineligible, we will contact you to arrange an alternative.
6. Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery for assistance.
- We will work with the carrier to resolve the issue promptly.
7. Contact Us
For any shipping-related questions, please reach out to our customer support team:
📧 genieenterprisesllc@gmail.com
📞 [507-782-1278]